1. Definitions

Within this document, the following terms have the meanings described below:

• "StartSync", "The Platform", "The Service" — the StartSync.app web application, including all features, APIs, software agents and associated components.
• "The Operator", "We" — the entity operating the StartSync.app platform, headquartered in Romania.
• "The User", "The Client", "You" — any natural or legal person who accesses or uses the Service.
• "Account" — the account created by the User on the Platform, protected by authentication credentials.
• "Event" — conference, congress, seminar or any other gathering managed through the Platform.
• "Presentation" — a file uploaded by the User (PowerPoint, PDF, HTML, etc.) to the Platform.
• "Subscription" — the service plan chosen by the User (Free, Pro, Enterprise).
• "Content" — any materials, files, data or information uploaded or created by the User on the Platform.

2. Acceptance of Terms

2.1. By creating an account, purchasing a subscription or using any functionality of the Platform, you fully and unreservedly accept these Terms and Conditions.

2.2. If you do not agree with any of the provisions below, please do not use the Service and do not create an account.

2.3. These Terms constitute a legally binding contract between you and the Operator.

2.4. If you use the Service on behalf of an organization, you confirm that you have the legal authority to bind that organization to these Terms.

3. Service Description

3.1. StartSync.app is a SaaS (Software as a Service) platform designed for conference and event management, offering:

• Room and presentation session management
• Uploading, converting and displaying presentations (PowerPoint, PDF, HTML)
• Timer/stopwatch system for presentations with remote control
• Digital displays for doors, rooms and speaker desk
• Presentation upload by speakers (self-upload)
• Integration with automation systems (Bitfocus Companion)
• Multi-user and multi-event administration

3.2. Available features depend on the chosen subscription plan (Free, Pro, Enterprise).

3.3. We reserve the right to modify, add or remove Service features, with prior notification to active users.

4. Account Creation & Security

4.1. To use the Service, you must create an account providing correct, complete and up-to-date information.

4.2. You are responsible for:

• Maintaining the confidentiality of authentication credentials (username and password)
• All activities carried out through your account
• Immediate notification of the Operator in case of unauthorized access

4.3. Sharing account credentials with third parties is not permitted.

4.4. The Operator is not responsible for losses caused by unauthorized use of your account, if this occurred due to your negligence.

4.5. The minimum age for creating an account is 16 years. If you are under 16, you need parental/legal guardian consent.

5. Plans, Pricing & Payments

5.1. The Service is available in the following plans:

• Free — free, with limitations on the number of events and rooms, 300 MB storage space, 14-day trial period
• Pro — monthly or annual subscription, with extended features, 20 GB storage space
• Enterprise — monthly or annual subscription, unlimited, 100 GB storage space

5.2. Prices are displayed on the pricing page and are expressed in EUR. VAT applies as per section 7.

5.3. Payments are processed through Paddle, a PCI-DSS certified payment processor acting as Merchant of Record. Paddle manages invoicing, VAT and tax compliance. We do not store your card details on our servers.

5.4. Subscriptions automatically renew at the end of each billing period (monthly or annual), unless you cancel before the renewal date.

5.5. We reserve the right to modify prices with at least 30 days notice. The change will apply to the next billing period.

5b. Live Translation (Pay-Per-Minute Service)

5b.1. In addition to subscription plans, the Service offers a pay-per-minute Live Translation feature. This is a separate, usage-based service charged independently from the subscription.

5b.2. Live Translation is available in two modes:

• Subtitles: Real-time translated subtitles displayed on screen. Rate: EUR 0.45 per minute (excluding VAT).
• Subtitles + Live Audio: On-screen subtitles plus voice translation delivered to attendees' mobile devices. Rate: EUR 0.55 per minute (excluding VAT).

5b.3. Translation minutes are purchased in advance (prepaid credits) and are deducted in real time during active sessions. Minutes do not expire.

5b.4. Each subscription plan includes a limited number of complimentary subtitle minutes per month (Free: 10 min, Pro: 60 min, Enterprise: 200 min). These monthly minutes reset at the beginning of each billing cycle and do not roll over.

5b.5. When credits are exhausted during an active session, the session will be automatically stopped. The User will be notified and may purchase additional minutes to continue.

5b.6. Live Translation uses third-party cloud AI services to process audio and text in real time. By using this feature, you acknowledge that:

• Audio and text data is transmitted to third-party cloud servers for processing
• Processing occurs in accordance with the respective provider's Data Processing Addendum
• We do not store audio recordings. Transcripts are retained only for the duration of the active session and are discarded when the session ends
• Translation accuracy depends on the AI service provider and may vary based on language pair, audio quality, and domain-specific terminology

5b.7. We do not guarantee 100% accuracy of translations. The Service is provided "as is" and should not be used as a substitute for certified human interpreters in legally binding or safety-critical contexts.

5b.8. Purchased translation minutes are non-refundable once used. Unused, prepaid minutes may be refunded in accordance with Section 8 (Right of Withdrawal & Refunds).

5b.9. We reserve the right to modify Live Translation rates with at least 30 days prior notice. Rate changes apply only to future purchases and do not affect already purchased minutes.

6. Trial Period

6.1. Upon account creation, you benefit from a free trial period of 14 days.

6.2. During the trial period, you have access to the Free plan features.

6.3. At the end of the trial period, if you do not opt for a paid subscription, the account will be limited or suspended.

6.4. Your data will be retained for 30 days after trial expiry, after which it may be permanently deleted.

7. Billing & VAT

7.1. Invoices are issued electronically and are available in your account.

7.2. Regimul TVA aplicabil:

• Romania: 19% VAT applies to all transactions
• EU — Legal entities with valid VAT code: Reverse charge applies — 0% VAT. The customer is responsible for declaring and paying VAT in their country
• EU — Individuals and companies without valid VAT: The standard VAT rate from the customer's country applies (as per OSS / VAT MOSS rules)
• Non-EU: 21% VAT applies

7.3. The provided VAT code is automatically verified through the European Commission's VIES system. The responsibility for providing a valid and current VAT code lies with the User.

7.4. Prices displayed on the pricing page do not include VAT. VAT will be calculated and displayed during the checkout process.

8. Right of Withdrawal & Refunds

8.1. In accordance with EU legislation (Directive 2011/83/EU), you have the right of withdrawal within 14 days of purchase, without needing to justify your decision.

8.2. The right of withdrawal does not apply if:

• You have actively used the Service during the 14-day period (created events, uploaded presentations, etc.)
• You have expressly requested that the service begin before the withdrawal period has expired

8.3. To exercise the right of withdrawal, send a request to the email address indicated in the Contact section.

8.4. The refund is made within 14 days of receiving the request, using the same payment method used for the initial transaction.

8.5. Subscriptions cancelled before the end of the billing period remain active until the paid period expires.

9. License of Use

9.1. We grant you a limited, non-exclusive, non-transferable and revocable license to use the Service in accordance with these Terms and the chosen subscription plan.

9.2. You do not have the right to:

• Sublicense, sell, resell or distribute the Service
• Disassemble, decompile or reverse engineer the source code
• Use the Service to build a similar or competitive product
• Systematically extract data from the Platform (scraping, data mining)
• Exceed the limits of the chosen subscription plan

10. User Content & Presentation Privacy

10.1. You retain all intellectual property rights over content uploaded to the Platform, including presentations (PowerPoint, PDF, HTML or any other format).

10.2. By uploading content, you grant us a limited, non-exclusive license solely for the purpose of providing the Service (display, conversion, temporary storage).

Presentation Storage and Confidentiality Obligation

10.3. Presentations and files uploaded by the User are stored on the Operator's servers (or those of the hosting provider contracted by the Operator).

10.4. This confidentiality obligation is assumed in accordance with:

• Art. 28 GDPR — the obligations of the processor/controller regarding the confidentiality of processed data
• Art. 1.169–1.174 Romanian Civil Code — the obligation of confidentiality in contractual relations
• Law no. 11/1991 on combating unfair competition — trade secret protection
• EU Directive 2016/943 on the protection of know-how and undisclosed business information (trade secrets)

10.5. The exclusive right to upload, manage and delete presentations belongs entirely to the Beneficiary (the User who holds the account). The Operator cannot upload, modify or delete presentations on behalf of the Beneficiary, except in the cases provided for in art. 10.9.

10.6. The Operator's staff who have access to technical infrastructure are bound by confidentiality clauses not to access User file content.

10.7. You are solely responsible for:

• Legality of uploaded content
• Respect for copyright and third-party rights
• Keeping a backup copy of your own files
• Obtaining consent from persons whose personal data appears in presentations

10.8. Uploading illegal, defamatory, obscene content, malware or content that infringes third-party rights is not permitted.

10.9. We reserve the right to delete content exclusively in the following situations:

• At the express request of the User
• Under a court order or a request from competent authorities
• In case of evident breach of these Terms (illegal content, malware)
• After the retention period expires (30 days after account closure)

10.10. In the event of contract termination, the Beneficiary has the right to download all their presentations within 30 days. After this period, files may be irreversibly deleted.

10b. Storage Space

10b.1. Each subscription plan includes allocated storage space for uploaded files:

• Free: 300 MB
• Pro: 20 GB
• Enterprise: 100 GB

10b.2. Storage space includes all files uploaded by the User: presentations, logos, images and any other materials associated with events.

10b.3. The Platform will display in real time the used and available space. Upon reaching 90% capacity, the User will be notified with a recommendation to delete files or upgrade to a higher plan.

10b.4. Upon reaching the 100% limit, uploading new files will be blocked until space is freed or the plan is upgraded.

10b.5. In case of downgrade to a plan with less space, existing files will not be automatically deleted, but uploading new files will be blocked until usage drops below the new plan limit.

11. Acceptable Use

11.1. You agree not to:

• Use the Service for illegal or unauthorized purposes
• Attempt to access systems, accounts or data of other users
• Transmit viruses, malware or other harmful code
• Intentionally overload the infrastructure (DoS/DDoS attacks)
• Use bots, crawlers or automated tools without our written consent
• Create multiple accounts to circumvent plan limits
• Use the Service for sending spam or unsolicited communications
• Attempt to exploit security vulnerabilities of the Platform

11.2. Violation of these rules may result in immediate suspension or closure of the account, without refund.

12. Service Availability (SLA)

12.1. We make every effort to maintain the Service available 99.9% of the time.

12.2. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with at least 24 hours prior notice)
• Urgent security updates
• Force majeure (per section 18)

12.3. We do not guarantee uninterrupted Service availability and are not liable for losses caused by temporary interruptions.

13. Intellectual Property

13.1. The StartSync.app Platform, including source code, design, logos, trademarks, documentation and all associated materials are the exclusive property of the Operator.

13.2. Nothing in these Terms transfers intellectual property rights to the User, except for the limited license described in section 9.

13.3. "StartSync" and the associated logo are registered trademarks / trademarks pending registration of the Operator.

14. Personal Data Protection

14.1. We process your personal data in accordance with the The General Data Protection Regulation (GDPR — EU Regulation 2016/679).

14.2. Full details regarding data processing are available in the Privacy Policy.

14.3. As data controller, we commit to:

• We process data only for declared and legitimate purposes
• We implement adequate technical and organizational security measures
• We respect your rights under GDPR (access, rectification, deletion, portability, objection)
• We notify authorities and affected users in case of a security breach, in accordance with legal provisions

15. Limitation of Liability

15.1. The Service is provided "as is" and "as available".

15.2. To the extent permitted by law, we do not guarantee:

• That the Service will function uninterruptedly, without errors or without vulnerabilities
• That the results obtained through the Service will be accurate or reliable
• That the Service will meet all your specific requirements

15.3. Our total liability for any claim related to the Service is limited to the amount paid by you in the last 12 months.

15.4. We are not responsible for:

• Indirect, incidental, special or consequential losses
• Loss of profit, revenue, data or business opportunities
• Damages caused by the use or inability to use the Service
• Actions or omissions of third parties (Paddle, hosting providers, etc.)

15.5. The above limitations do not apply in the case of damages caused by: (a) our gross negligence or intent, (b) breach of personal data protection obligations, or (c) situations where liability exclusion is prohibited by law.

16. Indemnification

16.1. You agree to indemnify and hold the Operator harmless from any claims, damages, losses and expenses (including attorney fees) arising from:

• Breach of these Terms by you
• Content uploaded by you to the Platform
• Breach of third-party rights through use of the Service
• Fraudulent or unauthorized use of your account

17. Suspension & Termination

17.1. You can cancel your account at any time from account settings or by contacting support.

17.2. We reserve the right to suspend or close your account in the following situations:

• Breach of these Terms or applicable legislation
• Failure to pay invoices on time
• Suspicious or fraudulent activity
• At the request of competent authorities

17.3. In case of termination:

• The license of use terminates immediately
• You have 30 days to download your data
• After 30 days, data may be permanently deleted
• No refund is granted for the remaining period, unless termination is due to our fault

18. Force Majeure

18.1. We are not responsible for failure to fulfill obligations caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, epidemics, pandemics
• Armed conflicts, acts of terrorism, sanctions
• Internet network or hosting provider failures
• Government decisions or regulations affecting Service provision
• Large-scale cyber attacks (DDoS, ransomware, etc.)

19. Changes to Terms

19.1. We reserve the right to modify these Terms. Changes will be communicated through:

• Email to the address associated with the account
• In-Platform notification
• Publication of the updated version on this page

19.2. Substantial changes will be communicated at least 30 days before taking effect.

19.3. Continuation of using the Service after the entry into force of the changes constitutes the acceptance of the new Terms.

20. Applicable Law & Jurisdiction

20.1. These Terms are governed by Romanian law.

20.2. For EU users, mandatory provisions of consumer protection legislation from the country of residence additionally apply.

20.3. Any dispute shall be submitted to the jurisdiction of the courts at the Operator's headquarters, unless mandatory legislation provides otherwise.

21. Dispute Resolution

21.1. In case of dispute, the parties shall first attempt amicable resolution within 30 days.

21.2. EU consumers may use the The European Online Dispute Resolution Platform (ODR): https://ec.europa.eu/consumers/odr

21.3. Romanian consumers may contact ANPC (National Authority for Consumer Protection) for complaints.

22. Final Clauses

22.1. Entirety: These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding the use of the Service.

22.2. Severability: If any provision of these Terms is declared null or unenforceable, the remaining provisions remain in effect.

22.3. Waiver: The Operator's failure to exercise a right does not constitute a waiver of that right.

22.4. Assignment: You may not assign the rights and obligations under these Terms without our written consent.

22.5. Language: The Romanian language version of these Terms prevails in case of differences from any translation.

23. Contact

For any questions, complaints or exercise of your rights:

• Email: contact@startsync.app
• Platform: The support section in your account

We commit to responding to any request within a maximum of 5 business days.