Quick answers to the most common questions about StartSync.
Install the StartSync Agent desktop app on the presentation laptop in the room. Run the setup wizard to connect it to your event and room. Once connected, presentations uploaded to the platform are automatically downloaded and opened — .pptx in PowerPoint, .pdf in Adobe Reader, .key in Keynote. The agent runs in the background with a system tray icon.
The speaker connects their laptop to the projector and presses the "Personal Laptop" button in Room Display. The timer, digital lectern, and agenda update automatically, just like any presentation. The technician doesn't have to do anything extra.
Yes. Each room has its own Timer Control, Speaker Desk Control and Door Display, all independent. You manage them all from the same dashboard. Open each room in a separate browser tab.
The dashboard and display screens (timer, agenda, lectern) work directly from the browser — Google Chrome recommended, no install needed. For automatic presentation download on the room laptop, install the StartSync Agent desktop app (available for Windows and macOS). It runs in the background and handles everything automatically.
Google Chrome is recommended on all devices for the best experience. Firefox and Edge also work but Chrome provides the most reliable fullscreen and WebSocket behavior for live displays.
Yes. You can change or cancel your plan anytime from your account settings. No minimum commitment period, no cancellation fees, no penalties. See our Refund Policy for details.
No. StartSync is a cloud platform — all devices need an active internet connection. Presentations and data sync in real time over the internet. However, once the Agent has downloaded all presentations to the room laptop, the files are stored locally. If internet drops mid-session, the files are already there. Timer sync, Speaker Desk, and Door Display do require live internet.
It depends on your plan. The free trial allows a limited number of presentations for testing. Pro and Enterprise plans offer much larger storage volumes. See the Pricing page for exact limits.
Yes. The dashboard and all display screens are responsive. On a tablet you can display Door Display, Timer Display, or Speaker Desk without any issues. The dashboard is also usable on mobile but works best on a larger screen.
Yes. All files are stored securely with backup on Cloudflare R2 (99.99% uptime). Presentation sharing is done through password-protected links. Dashboard access requires authentication. All connections use HTTPS encryption.
The initial setup (creating the event, adding rooms, importing the agenda from CSV) takes 5–10 minutes. On event day, configuring devices (opening display links on each screen) takes another 5–10 minutes. Total: you can go from zero to fully operational in under 20 minutes.