Help Center

How can we help?

Guides, documentation, and troubleshooting for AV technicians and conference organizers using StartSync.

Guides & Documentation

Getting Started
What is StartSync, how the platform works, and step-by-step setup for your first conference in under 10 minutes.
4 articles
Platform Features
Upload & sync, stage timer, digital lectern, door display, self-upload, CSV import, file converter, multi-room, sharing.
12 features
FAQ
Frequently asked questions: internet requirements, multi-room, tablets, security, cancellation, setup time, and more.
11 questions
File Formats
Supported file types: PowerPoint, PDF, Word, Keynote, Excel, video, and the built-in format converter.
8 formats
Pricing & Plans
Free trial, Pro and Enterprise plans. Payment, billing, cancellation, and refund policies explained.
Read more
Contact & Support
Live chat, email support, or schedule a personalized demo. We usually respond within a few hours.
Get in touch

Troubleshooting

The StartSync Agent
Agent stopped, installation guide, presentations not downloading, wrong app, no PowerPoint, macOS Gatekeeper.
6 articles — T1, T2, T3, T10, T18, T21
Timer & Speaker Controls
Timer not starting, frozen display, wrong speaker name, personal laptop button.
4 articles — T5, T6, T7, T11
Uploads & File Issues
Upload stuck, self-upload link broken, conversion errors, file not appearing in dashboard.
4 articles — T4, T13, T14, T17
Room & Door Displays
Door Display black, Room Display spinner, session order mismatch.
3 articles — T8, T9, T12
Event Day & Emergencies
Weak internet, multi-room management, emergency checklist, exporting presentations post-event.
4 articles — T15, T16, T19, T20

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